Return Policy

We have a 30-day return policy.* If 30 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for store returns, your item must be unused and in the same condition that you received it. It must also be in its original packaging. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged. Timepieces must have all protective stickers in place.

No refunds will be issued on special orders or merchandise that has been personalized, engraved, sized or otherwise altered. This includes sizing of any timepieces.

• Gift cards

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, such as damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after purchase

We offer free returns on online orders. Returns for online orders can be arranged by calling or texting 832-874-2454,  contacting BeriMade.com via our online form at https://berimade.com/contact-us, or emailing thefolks@berimade.com. There is no restocking fee for accepted returns, and you will be credited for the full amount of the items purchased, provided that the items are returned in original condition and packaging. You are responsible for shipping the product back to BeriMade, after arranging in advance. 

Returns for sale items are not accepted. All sales are final for those items listed as "On Sale". Sale items include those that list a “sale price” below the retail price and those items in the "On SALE NOW" Category at BeriMade.com (https://berimade.com/berimade-baubles-%26-beads/ols/categories/on-sale-now). The sale price will be noted next to the original price which will have a line through it.  

Please note that the following items are not considered to be on sale and therefore do not fall under this policy: 

• Items listed at our special Long’s price (i.e. “Our Price”)
• Items that are purchased at a discount using a holiday offer or promotion code

All merchandise credits will be issued in the form of either a refund to the method of payment used in that particular purchase, an in-store credit or online gift card. Please let us know whether you intend to use your credit in-store or online, as our gift cards cannot  be used interchangeably.

Once your return item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

It may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund yet, please contact us at TheFolks@BeriMade.com

We only replace items if they are defective or damaged from shipping or due to negligence on our part. These circumstances will be evaluated on an individual basis and may require you to supply pictures of the item and/or packaging . If you need to exchange it for the same item, send us an email at TheFolks@BeriMade.com  and send your item to: 2702 Sabal Palms Ct. Katy, TX 77449